Shipping & Returns

 

Shipping Information

All garments take one week to create and for bespoke orders, 2 to 3 weeks.

We offer the following delivery options:

  • Recorded Delivery (2 - 3 working days) — FREE
  • Bespoke Orders - Next Day Special Delivery — FREE
    • Delivered next working day if you order before 3:00pm Monday- Friday
    • Orders placed over the weekend will be delivered on Monday

Overseas shipping prices please contact for quotes. Please include your Delivery address in order for us to process your order.

Easy Returns

If you are not completely satisfied with your purchase, simply notify us of your intention to return the goods to our warehouse within 14 days of receipt and we will issue you a refund upon receipt of the item(s), returned to us within 28 days of the delivery date.

Please handle all items with care. Item(s) must be returned to us intact, undamaged and as soon as reasonably possible. When trying on clothing please do not use unnecessary force and ensure you are not wearing make-up, perfume/aftershave or deodorant which may leave a scent or marks. We will be unable to accept the return of any item(s) where these instructions have not been followed.

Simply return to us for an exchange or full refund within 14 days of receipt. We will process your exchange or refund (excluding original delivery charge) when we receive your parcel.

Please note bespoke orders are non-refundable.

By Post to: 
LONSELUET
28 B Grosvenor Terrace,
London, SE5 0NP

Exchanges

Exchanges can only be made for a different size or colour of the same product and are not guaranteed. Your replacement item(s) will be sent to you on receipt of the original item(s) being returned. If an item has been reduced in price there will be no credit.

Refunds

We will issue full refund for items purchased online that are returned according to our Returns Policy. Your refund will be credited to the original purchaser's credit card within 5-7 working days from processing your return and will exclude shipping costs.

If the date on your payment or credit card has expired or for any reason the original card has been cancelled, please contact info@lonseluet.co.uk so that we can update your payment type and ensure that your refund gets processed correctly.

If a promotional discount was applied to your original order, the amount charged and eventually refunded if necessary will be adjusted to allow for the revised order value and appropriate discount level.

Incorrect goods/faulty product received. We inspect all products sent before shipping to ensure the highest possible standards, but if for some reason the product you have received is not what your ordered or in some way faulty, please contact info@lonseluet.co.uk immediately quoting your order number and details of the product you wished to purchase and/or stating the problem with the item received and specifying whether you require a refund or a replacement. We will then advise on how to proceed with the return.

Order Cancellation

Under the Consumer Contracts Regulations you have the right to cancel your order or any item purchased online, for a full refund. If you have not yet received your order, please contact info@lonseluet.co.uk as soon as possible to arrange a cancellation before the order is dispatched.

All order cancellations must be made in writing, quoting your order reference number, within 14 days starting the day after you receive your order. If your order has been already been processed and dispatched to you, it will be necessary for you to return the goods following our return procedures detailed above. The cost of return and care of the goods are your responsibility until they reach us, therefore we recommend for security purposes, that you insure the parcel for the value of the goods and retain all records of delivery.

In accordance with the Consumer Contracts Regulations we will refund standard delivery charges if the whole order is returned but if only part of the order is returned we are not obliged to refund any of the delivery charge.